Policies & Important Information
Emergency & Pandemic Preparedness
Belmont House is committed to communicating keeping all members of our community safe in event of emergency or pandemic.
Our Pandemic Policy can be found here: Pandemic Planning Policy
Our Emergency Plan can be found at the links below:
Emergency Response Plan -General Information
On-Call Managers for Emergencies Policy
Belmont House Incident Management Team
Call Back Fan Out Arrangement Policy
Identification Tags -Resident Emergency
Is there any availability in your long-term care residence?
We currently have a waitlist for our long-term care residence. Click here to learn more about our admission process, rates and how to apply.
How can I take a tour of Belmont House?
To book a tour of Belmont House Long-term Care or Retirement Living, please contact us or call the front desk at 416-964-9231.
Important Contacts
CEO:
Maria Elias
Phone: 416-964-9231 ext.201
Email: melias@belmonthouse.com
Director of Care:
Donna Locke
Phone: 416-964-9231 ext. 245
Email: dlocke@belmonthouse.com
Infection Prevention and Control (IPAC) Lead:
Hema Kirpal
Phone: 416-964-9231 ext. 244
Email: hkirpal@belmonthouse.com
Belmont House takes all feedback, concerns, and complaints very seriously.
If you would like to make a formal complaint, you can do so by calling or writing to the Ministry of Long Term Care.
The Long Term Care Family Support and Action Line is available 7 days a week from 8:30am – 7:00pm:
1-866-434-0144
To mail a complaint, please send your letter to:
Director
Long Term Care Inspections Branch
Long Term Care Operations Division
119 King St. W., 11th Floor
Hamilton, ON L8P 4Y7
Workplace Policies
Belmont House is committed to ensuring all staff, residents, tenants, volunteers, and visitors are treated with dignity and respect, free from violence, harassment, and discrimination.
Respect In The Workplace Policy
Workplace Anti-Violence, Harassment & Sexual Harassment Policy
The staff have really done a remarkable job keeping our family close while we have to physically stay apart.
Knowing that Mum is so well taken care of physically – and also mentally and emotionally – provides so much comfort to our family. We know that we don’t have to worry about her and can just enjoy our time together.
We can really feel the love the staff have for our Dad. They always have time for his jokes and stories and he is so well cared for. We know we made the best decision for him.
I’ve never been bored at Belmont! There is always so much to do and I can tell the recreation staff really care about what they do. The mid week current events group is a highlight of my week and full of interesting debate! I also really look forward to the live entertainment twice a week. Feels so luxurious to have such talented musicians visiting our home!